Privacy Policy
Welcome to the online presence of Travel Agency Boldoutgoing
We are pleased that we have aroused your interest in our offers. We are very concerned about protecting your privacy and your personal data. The collection and use of your data therefore always takes place in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). In the following, we therefore inform you about which data is collected by us and how we process this data.
Personal Data
Personal data within the meaning of the GDPR is all information relating to an identified or identifiable natural person; a natural person is considered identifiable who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person. Personal data is only stored insofar as this is necessary for the provision of the booked service, for compliance with legal requirements or for the purpose specified below.
Anonymized Data / Log Files
You can visit our website without the collection of personal data being necessary. Nevertheless, certain anonymized data is stored with each visit to our website, e.g., which page or which offer was accessed. However, this data is not personal and is therefore not subject to the legal regulations of the GDPR or BDSG.
The website operator or page provider collects data about access to the page and stores it as “server log files”. The following data is logged in this way:
Visited website, time at the time of access, amount of data sent in bytes, source/reference from which you reached the page, browser used, operating system used, IP address used.
The collected data serves only for statistical evaluations and for improving the website. However, the website operator reserves the right to subsequently check the server log files should concrete indications point to illegal use.
Collection of anonymous data takes place solely for statistical evaluation to improve our offer. Please note the section “Right to Information / Right of Revocation” in this regard.
Purpose of Collecting Personal Data
However, the collection of personal data becomes essential when you book a trip or other service through our portal, contact us, subscribe to our newsletter, or want to use other offers on our site for which personal data is essential for processing. This also includes voucher purchases as well as participation in competitions.
In accordance with legal regulations and in the spirit of data minimization, usually only such data is collected that is needed for the provision of precisely this service. Insofar as we ask for additional information in our forms, this information is always voluntary and marked as such.
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. Storage in log files also takes place to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Our legitimate interest in data processing according to Art. 6 Para. 1 lit. f GDPR also lies in these purposes.
In the case of booking a trip or other service, the data collected in this process is used for processing this booking, for advertising purposes within legal requirements, and for statistical purposes.
The legal basis for sending newsletters following the sale of goods or services is § 7 Para. 3 UWG.
If you subscribe to our newsletter, we also store and use the data you provided about yourself and your trip when booking on the basis of Art. 6 Para. 1 lit. f GDPR to provide you with the best possible care as a newsletter subscriber.
The legal basis for processing data after registration for the newsletter by the user is Art. 6 Para. 1 lit. a GDPR if the user has given consent.
We also use the personal data stored by us for maintaining customer relationships, customer care (e.g., information about the course of your stay), for conducting our own advertising and marketing measures (e.g., sending catalogs and other advertising materials within the legally permissible framework, inquiries about customer satisfaction), and for order processing.
Legal Basis for Processing Personal Data
Insofar as we obtain consent from the data subject for processing operations of personal data, Art. 6 Para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is necessary for the performance of a contract to which the data subject is party, Art. 6 Para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for carrying out pre-contractual measures.
Insofar as processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require processing of personal data, Art. 6 Para. 1 lit. d GDPR serves as the legal basis.
If processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 Para. 1 lit. f GDPR serves as the legal basis for processing.
Transfer of Personal Data to Third Parties
Transfer of your personal data takes place exclusively within the relevant legal requirements, particularly data protection and competition law.
Insofar as this is necessary for the provision of the contractual service owed by us or legal obligations, your data is also transferred to sub-contractors or service providers for the provision of services on our behalf or on our instructions (e.g., technical processing of postal and email dispatch, payment processing, customer service).
Furthermore, data is transferred to persons or companies for processing your booking, in particular to airlines, tour operators, hotels, travel agencies, car rental companies, cruise lines, authorities, etc. Please note that the data protection provisions at the headquarters of these persons and companies may differ from those in Germany.
Disclosure and transmission of your data to third parties also takes place insofar as we are obligated to do so by law or due to a legally concluded court proceeding.
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided.
Storage and Deletion of Data
Your personal data is stored for the purposes mentioned under “Purpose of Collecting Personal Data”. The personal data of the data subject is restricted or deleted as soon as the purpose of storage ceases to apply. Storage may also take place if this has been provided for by the European or national legislator in EU legal regulations, laws or other provisions to which the controller is subject. The legislator has issued various retention obligations and periods. Data is also deleted when a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for concluding or fulfilling a contract.
Use of Cookies
We use cookies (small computer files with text information that the web server sends to your internet browser) to improve your experience when visiting our online offers. For example, some notices appear only once if you allow us to set a cookie. In addition, our cookies have an expiration date. If you manually delete your cookies before expiration, you will receive a new one on your next visit to the site, unless you block the storage of the cookie.
The technical specifications provide that only the server can read a cookie that was sent by it. We assure you that we do not store personal data in cookies.
Unfortunately, use of our offers is only possible to a limited extent without accepting cookies. We therefore recommend permanently activating cookies for our website. Most internet browsers are set to automatically accept cookies. However, you can deactivate the storage of cookies and set your internet browser to notify you as soon as cookies are sent.
The legal basis for processing personal data using cookies is Art. 6 Para. 1 lit. f GDPR.
The legal basis for processing personal data using cookies for analysis purposes is Art. 6 Para. 1 lit. a GDPR if the user has given relevant consent.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the USA. Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators, and to provide other services related to website use and internet use. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you agree to the processing of data about you by Google in the manner and for the purposes described above.
The Google tracking codes of this website use the “_anonymizeIp()” function, so IP addresses are only processed in shortened form to exclude direct personal relatability. Data collection and storage can be objected to at any time with effect for the future. By clicking the “Deactivate” button, tracking is completely prevented. For the objection to be made permanently, the browser used must accept cookies. Alternatively, data collection can be objected to by using a Google browser plugin to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plugin: Google Analytics Deactivate / Activate
Privacy Policy for Google reCAPTCHA
To ensure adequate data security when transmitting forms, we use the reCAPTCHA service of Google Inc. in certain cases. This primarily serves to distinguish whether the input is made by a natural person or abusively by machine and automated processing. The service includes sending the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this, the deviating data protection provisions of Google Inc. apply. Further information on Google Inc.’s privacy policies can be found at http://www.google.de/intl/de/privacy or https://www.google.com/intl/de/policies/privacy/
Security, Questions and Suggestions, Controller
Security also depends on your system. You should always treat your access information confidentially, never have passwords saved by the web browser, and close the browser window when you finish visiting our website. This makes it more difficult for third parties to access your personal data.
Use an operating system that can manage user rights. Also set up multiple users on your system in the family and never use the internet under administrator rights. Use security software such as virus scanners and firewalls and keep your system constantly up to date.
The controller for this online presence within the meaning of the General Data Protection Regulation and other national data protection laws of member states as well as other data protection provisions is:
Travel Agency Boldoutgoing,
Adielle Fernanda Djampa
Am lehmstich 21,
33609 Bielefeld
Telephone: +49 15738316817
Email: info@boldoutgoing.com
Right to Information / Right of Revocation
You are entitled to receive information about your personal data stored by us in the context of processing once a year free of charge upon request.
If such processing exists, you can request information from the controller about the following:
(1) the purposes for which the personal data is processed;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
(4) the planned duration of storage of the personal data concerning you or, if specific information is not possible, criteria for determining the storage duration;
(5) the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing;
(6) the existence of a right to lodge a complaint with a supervisory authority;
(7) all available information about the origin of the data if the personal data is not collected from the data subject;
(8) the existence of automated decision-making including profiling according to Art. 22 Para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved as well as the scope and intended effects of such processing for the data subject.
You have the right to request information about whether the personal data concerning you is transmitted to a third country or to an international organization. In this context, you can request to be informed about the appropriate safeguards according to Art. 46 GDPR in connection with the transmission.
Furthermore, you can request the free deletion or correction of your data at any time. However, legal provisions, particularly regarding billing and accounting purposes, may oppose deletion.
To revoke your consent to data use, request information, or request correction or deletion, please contact:
Travel Agency Boldoutgoing,
Adielle Fernanda Djampa
Am lehmstich 21,
33609 Bielefeld
Telephone: +49 15738316817
Email: info@boldoutgoing.com
Our external data protection officer can be reached at the following contact details:
Email: datenschutz@boldoutgoing.com
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, particularly in the member state of your residence, workplace, or the place of the alleged infringement, if you believe that the processing of personal data concerning you violates the GDPR.
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